Best practices for online customer service
September 21, 2018
[vc_row][vc_column][vc_column_text] Best practices for online customer service Nearly 80 percent of consumers have decided not to complete a transaction or make an intended purchase because of a “poor service experience.” So if you have an online component to your business — website, email and/or social media — you need a way to ensure effective online customer service. We live in an online world. “I’m not working on my own personal island,” says Julie Painter, vice president of constituency affairs and governance at the...
